Season Ticket FAQs
When can I renew my Season Ticket?
Renewals will be available from 9am on Wednesday 10th April 2019. A Loyalty price will be applied up until 17th May 2019. Following this you can still renew your seat at our standard prices until 4th June 2019. After this all seats will be released, relocations shall take place and any seats will again be available from Monday 10th June 2019.
Seats can be purchased online, in person at the Ticket Office, or over the telephone. The Ticket Office windows and phones are open from 9am-5pm (Monday-Friday) and 9:30am-4pm Saturday. We are closed on Bank Holidays.
I am not currently a Season Ticket Holder, when can I purchase?
Supporters who are not currently Season ticket holders can purchase available seats from 9am Wednesday 10th April.
What are the benefits of having a season ticket?
Your Season Ticket entitles you to access your seat to all 19 Premier League matches as well as these additional benefits:
Priority access on away and cup matches
10% retail discount in store and online
20% discount on food and drink in the stadium up until kick-off
30% off room hire at St Mary's
Season Ticket holder discounts on selected games for matchday hospitality
Access to exclusive events
Exclusive Season Ticket Newsletter including discounts and competitions
£2 off official away travel
10% off week-long soccer schools for Juniors
Brand new four-month interest free, no-fee payment plan
Can I purchase extra Season Tickets for Friends and Family?
Yes, you can do this online, in person or over the phone by checking availability in areas of interest and purchase available seats at any time during the Season Ticket Renewals Windows.
How can I pay for my Season Ticket?
You can pay by cash, card or by 4 month or 10 month Instalment plans, subject to credit approval. *Please note that the finance option will need to be actioned online, with the only exceptions being for those who have lived at their address for less than 3 years. These supporters will need to call the Ticket Office on 02381 780 780.
What is the 4 Month Instalment payment plan option with No Interest and No arrangement Fee?
This year, to help our fans paying for their Season Ticket, we are delighted to announce that we have an interest free, arrangement fee free option that is available to spread your payments over 4 months at no extra charge. This is provided by Secure Trust banking, trading as V12 Retails Finance and is subject to credit checks. This will be available for a limited time.
Is the 10 Month payment plan still available?
Yes, the 10 month option will still be available. This again is interest free and the Arrangement fee has been lowered to £36.50. Again this is provided by Secure Trust Banking, trading as V12 Retails Finance and is subject to credit checks.
How does the Ticket Exchange credit work?
The price of your Season Ticket will be adjusted accordingly, for any seats that have successfully been sold via the Ticket Exchange. Any balances accured from matches following the game against Liverpool on April 5th 2019, will be added to your account for renewing your 2020/21 Season Ticket.
How do I qualify for a concessionary ticket?
To qualify for a concessionary Season Ticket, the supporter must meet one of the following age criteria:
Under-11 – Must be aged 10 or under on 1st August 2019
Under-18 - Must be aged 17 or under on 1st August 2019
18-25 - Must be aged between 18 and 25 on 1st August 2019
Over-65 – Must be aged 65 or over on 1st August 2019
Age categories will be automatically adjusted in the system. Should there be any issues, please contact us.
I paid for an Adult Season Ticket in 2018/19 but I am 18-25 Years old. Has my renewal price changed?
Yes, your price will be automatically adjusted based on your age for the 2019/20 season. Should there be any issues, contact us direcltly on 02381 780 780.
Who qualifies for a Disabled Season Ticket?
In order to purchase a Disabled Season Ticket, the supporter must be in receipt of one of the following, and supply evidence of it to the Ticket Office via email (firstname.lastname@example.org):
Middle or Higher Rate Disability Living Allowance (DLA)
Attendance Allowance (AA)
Severe Disablement Allowance (SDA)
War Disabled Pension
Certificate of Visual Impairment (CVI 2003)
Enhanced Rate PIP for the Daily Living Component, or Standard or Enhanced Rate PIP for the Mobility Component
All Disabled Season Ticket Holders are entitled to 1 free Enabler ST free of charge.
What are the ratios to sit in the Family Area?
To sit in the Family Area, in your purchasing group, you must have a maximum of 2 Adults, per 1 child. This means you can have either 1 Under-18/Under-11 per Adult, 1 Under-18/Under-11 for every 2 Adults or 2 Under-18s/Under-11s for every 1 Adult.
My Family no longer qualifies for the Family Area, what are my options?
If you no longer qualify for the Family Area, your seats will have been released and you are free to select any other seats. You can call us to look at alternative options at any time, or renew and apply for a relocation once non renewed seats are released.
I have been moved from the Itchen Family Area (Blocks 11-14), but would like alternate seats.
With amendments made to the Itchen Family Area and the introduction of the new Itchen South (Blocks 11-14), families in this area have been moved to the original Family Area (Blocks 20-27). These have been moved within your existing groups. You of course can look at alternatives at any time during the process and we will also give any of those moved a priority for relocations in the official relocation window once non renewed seats have been released.
Where will my ticket be sent?
It is very important that all supporters keep their address and conctact details up to date. This should not just be the lead booker for the group. All Season Tickets are sent individually, meaning that each supporter is required to ensure that the details are up to date on their account. These can be updated through your ticketing account or by contacting us directly.
When will I receive my Season Ticket?
Season Tickets will be sent towards the end of July, ahead of the new season beginning in August.
How do I transfer my seat(s)?
If you are looking to move your Seaosn Ticket seat(s), please ensure you fill in the Transfer Request Form, which can be found here. Relocations will take place between June 5th and June 9th.